When will your order be processed?
We are a small company working to provide you excellent
products and services. We process and ship orders twice weekly.
Shipping:
We ship all products via USPS with delivery
confirmation. Because we use the United States Postal Service, you can
expect up 5-10 business days for product delivery. In most cases,
products will arrive within 1 week. If you have more urgent delivery
needs, please contact us directly and we will work with you to try to
meet your needs.
Product Shipping and Handling Costs using USPS with
delivery confirmation will vary depending upon the total order amount.
Shipping Policies:
Our standard shipping method is USPS. For security reasons,
Curly's Creations, LLC ships to street addresses only, not to PO boxes
or similar addresses. All packages with a value higher than $100.00
require a signature. Customers will be charged a fee of $10 to reroute a
package once it has been released to our carriers.
All orders will be shipped after credit approval. Customer support may
contact customers for additional information as required. Most orders
ship within 5-10 business days. It takes 3-7 additional business days
for the product to reach you or the recipient. In the event your order
cannot be shipped, you will be contacted immediately by email or phone
and informed of the reason for the delay. We are currently unable to
ship outside of the United States.
Tracking your order:
You will receive an email notification the day your order
has been shipped with a confirmation of shipment and a tracking number.
This gives you the ability to track your order through the carrier at
all times until it reaches you or your recipient's doorstep.
Order Cancellation:
If you would like to cancel or change you Curly's
Creations, LLC order for any reason, please contact us via email at
order-processing@curlyscreations.com.
For fastest processing, please include your order number on all
correspondences with us. We will do everything we can to accommodate
your request. Please bear in mind that our order-fulfillment system is
designed to get orders shipped and on their way to our customers quickly
and efficiently. As a result, we cannot change or cancel an order once
it has already entered the shipping process.
If your order cannot be cancelled, and you are unhappy with it, please
see our Return Policy.
Curly's Creations, LLC reserves the right to cancel any order that
appears suspect or fraudulent. All fraudulent transactions will be
reported to the proper authorities.
Return Policy:
Your satisfaction is our #1 priority. We will gladly refund
your money or replace damaged items on purchases made within the past
30 days as follows:
Please note: shipping fees and the cost associated with return of the product to us are non-refundable.
We will issue a credit to the original credit card for the cost of the
item and the sales tax, if applicable. Please allow two billing cycles
for the credit to appear on the credit card's printed statement. If the
returned item was a gift and the recipient returns the item, upon
receipt and inspection, a gift certificate will be issued.
Problems with your order?
Still have questions?
If you didn't find the answer you were
looking for, you can
contact us, and one of our knowledgeable
Customer Service Representatives will be happy to help you. We are
delighted to serve you!
100% American Owned!
100% American operated in the U.S.A.!